Watersportverbond
Client

Community Cloud
Project type

Non-profit
Industry


Customer satisfaction

The client

Watersportverbond consists of and promotes around 400 affiliated water sports associations, representing more than 80,000 members (recreational users, grassroots sports, competitive athletes and top athletes).

Goals Salesforce implementation
Watersportverbond wanted to solve a number of problems through the use of Salesforce, including:
– Complicated user interface
–  Privacy settings
–  No responsiveness
–  Easily find and edit duplicate records
–  Entering and converting members is too time-consuming

Profit4SF has implemented a completely new Customer Community in which it is easy for both Watersportverbond itself and their members to change data, enter new members and maintain an up-to-date customer profile.