> “Customer satisfaction through the roof at Dekbek Discounter”
Dekbediscounter.nl is the largest web store in bedding in the Benelux. Duvet-Discounter offers the best price for all duvet covers, comforters, pillows, fitted sheets, box springs and other bedding. Before Dekbedsicounter started using Salesforce, they used Lightspeed, Voys and Excel, among others.
Goals Salesforce Implementation
Dekbediscounter wants to achieve multiple objectives through the use of Salesforce.
For example, in Salesforce they see a solution for their intended growth, they aim for a 360-degree customer profile
gain more insight into reports and dashboards and get a trust pilot score to 9.6.
The latter aspect should result in a more efficient request / complaint handling. A recently published article shows that the implementation of Profit4SF not only achieved these objectives, but even exceeded them. The Trust Pilot now scores a 9.9 and the web store has never generated such an amount of traffic.