Koninklijke Otolift
Client

Salescloud
Project type

Manufacturing
Industry


Customer satisfaction

The client

Otolift is a family business that was founded in 1891 by Mr. Otto Ooms as Otto Ooms BV. The company was initially active in various industries. In the 1960s it began to focus on the development and production of stairlifts.

Otolift has an enormous experience in the area of stairlifts. More than 185,000 Otolift Stairlifts have already been produced. All these stairlifts are a completely Dutch quality product, originating from their own production facility in Bergambacht.

Otolift’s workforce has now grown to more than 500 employees and the company has been the market leader in the Netherlands for many years.

What could Profit4SF do for Otolift?

Convert the sales process to Sales Cloud and implement and improve the process in this CRM system with CPQ (Configure, Price, Quote) and intelligent sales functions with the AI of Salesforce Einstein.
Set up service process, set up service department through the Service Cloud. Configure case management, chat and intelligent customer service functions with the AI of Salesforce Einstein.
Set up Marketing with Pardot to influence funding providers with valuable content about Otolift. Link Marketing and Sales Cloud to create synergy between Marketing and Sales. To help sales communicate more effectively.
By using Field Service, the service department is able to operate much more efficiently. In addition, the periods for waiting for a mechanic have been reduced from one day to one hour.